We do not offer returns on plants, however depending on the issue, we can ship out a replacement.
We offer returns merchandise (pots, etc.) within 30 days of purchase. Customers must pay their own return shipping.
To be eligible for a return, your item must be unused and in the same condition that you received it. We will also promptly replace any damaged or defective items.
Once we receive your returned item we will either exchange or refund the original method of payment within 3 business days. Please note that it may take up to 10 days from the date of return to see the original payment post back to your card.
We do our very best to only sell and ship high-quality, living plant materials directly to you. How they are cared for after shipment is completely beyond our control and the many variables which may affect their survival are endless. Cuttings, seeds and scion wood are delicate and extremely perishable and can be challenging to establish.
Therefore, our replacement/credit policies DO NOT apply towards scion wood, seeds or cuttings of any kind, including root cuttings. These items are purchased at the buyer’s risk completely as they require considerable skill and outside inputs in order to be successful, and your success with these items will vary and is completely out of our control as a nursery. If you believe your shipment of seeds/cuttings/scion wood was delivered in a damaged or compromised state, provide clear photos and email us immediately.
Contact us at firstname.lastname@example.org for questions related to refunds and returns.